00460 MERCEDES-BENZ WEST ISLAND

Younkham Inthachack - 4 months ago

We had an amazing experience at MB WESTISLAND purchasing our 2022 Mercedes-Benz GLC 43 in April 2025. As of today, she is running great and we are enjoying it! A BIG THANK YOU to Mr. LUIGI LAPOLLA who was honest, patient, and incredibly helpful throughout the entire process. The car was exactly as described, and his professionalism made the experience smooth and enjoyable. Highly recommend him to anyone looking for a trustworthy and genuine seller! Also, thank you to Mr. ATIF MUHAMMAD for providing an excellent service and following up with us throughout the process. MB Westisland 10/10.

Kamal Ismail - in the last week

I’ve bought numerous cars outside of my city before, including in Montreal and even Toronto, and I’ve never had issues completing a deal. I’m always very upfront when I’m either selling or trading a vehicle and I’ve had many seamless transactions over the years. Unfortunately I cannot say the same about Mercedes-Benz West Island. I reached out on a Friday morning about a Mercedes they had listed and told them I wanted to trade my Lexus toward the vehicle. I was completely transparent from the start. I disclosed minor damage on the front grille which by the way is about a $300–$400 part for the upper portion. I sent them the VIN, photos and the exact mileage. From there the process became ridiculous. It was like pulling teeth trying to get a simple appraisal. It took five full days just to get an answer on what they would offer for my trade and during that entire time I was the one constantly following up. It honestly felt like their sales team does not like money or does not want to do their job. I am in sales myself and one of the most basic things you can do is be responsive when a customer is clearly interested in buying. When I finally got an offer it was a complete lowball. I even showed them two better offers from other places and their response was that what I wanted was too high. I completely understand that a dealership needs to make money on a trade. That is normal. But the going rate for my car online is about five to seven thousand dollars more than what I was asking. Their response was that they do not want to pay market value. That makes absolutely no sense. If comparable cars are selling for five to seven thousand more than what I was asking plus tax, then what I asked for was already below market. And the tax portion does not even come out of their pocket. Between the slow communication, the lack of urgency and the unrealistic trade offer this was one of the most frustrating dealership experiences I have had. Buying a car should not feel like chasing someone down just to give them business. I would recommend looking elsewhere if you expect responsiveness and a fair evaluation of your trade.

Elyas Rezaei - 4 months ago

Mercedes-Benz West Island sold me a Certified Pre-Owned EQS 580 over the phone while I was in another province. They promised a vehicle in excellent condition, but what I received had damaged rims, a broken key, the other key with a dead battery, multiple scratches, and a torn leather door panel. It has been over a month of back-and-forth communication, and they still haven’t taken responsibility or fixed any of the issues. The after-sale support is unresponsive and unprofessional. Do not purchase from this dealership — at all. They do not stand behind their products or the Mercedes-Benz Certified Pre-Owned standard. One star.

Jordan - a month ago

I had a seamless experience at Mercedes Benz West Island. Darcy was extremely informative and I felt so comfortable i made the purchase of my M2 sight unseen. When I arrived the vehicle was flawless and there was no surprises. My only surprise was the vehicle looked even better in person. Thank you Darcy for dealing with me so strait and honest and Atif for geting the transaction complete. MB West Island has an amazing team I would recommend them for anyone Couldn't be happier with my purchase

Sebastian Jaramillo - a month ago

I had an outstanding experience with Darcy from start to finish. He took the time to truly understand my needs, my constraints, and my expectations, and guided me through the entire process with professionalism, transparency, and patience. What really sets Darcy apart is his attention to detail and his genuine commitment to finding the right car—not just selling any car. He was always available, clear in his explanations, and proactive in finding solutions when small details came up. The result? I honestly feel like I ordered a custom-made vehicle. The car is absolutely perfect for me and the whole experience was smooth and stress-free. If you’re looking for a trustworthy, knowledgeable, and dedicated sales representative, I highly recommend Darcy. He truly goes above and beyond. Thank you again for everything!